Welcome to Floral Joy. By using our store or placing an order, you agree to the following Terms & Conditions:
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1) Service description
Floral Joy provides:
•event styling and decoration
•on-site setup and execution
•themed decor preparation
•optional add-ons (photography, sweets table, natural flowers, etc.)
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2) Orders & bookings
•Orders are confirmed once payment is completed and the order status becomes “Confirmed”
•Some services have limited monthly capacity to ensure premium quality
•Floral Joy may reject/cancel an order if execution becomes unavailable, with a refund processed according to store policy
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3) Pricing & payments
•All prices are in Saudi Riyals (SAR)
•Final pricing depends on:
•event type
•selected package
•add-ons
•location/city (if applicable)
•Customers must complete payment using the available payment methods through Salla
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4) Coverage & execution areas
•Execution is provided within Floral Joy service coverage
•If special requirements apply or the location is outside coverage, the customer will be notified before order acceptance
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5) Order modifications
•Customers may request changes to theme/colors in advance
•Price differences may apply depending on:
•item availability
•material cost changes
•requested adjustments
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6) Time commitment
•Floral Joy is committed to on-time setup as agreed
•If execution is affected due to customer delay or venue access issues (permissions/restrictions/wrong address):
•this does not qualify for refund
•rescheduling may require additional fees
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7) Images & representation
•Images are for representation of theme and quality level
•Minor variations may occur due to:
•item availability
•venue size and layout
while maintaining the same luxury quality standard.
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8) Intellectual property
All store content (brand identity, designs, texts, images) is owned by Floral Joy and may not be reused without permission.
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9) Cancellation & refunds
Cancellations and refunds are subject to the published Cancellation & Refund Policy. By ordering, the customer agrees to it.
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10) Support
For inquiries and customer support, contact us via official store channels.
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Acknowledgment: By placing an order, the customer agrees to these terms and store policies.
